Connect the entire field service management value chain with innovative technology and a deep understanding of customer needs.
SAP Field Service Management video
Resolve customer issues quickly with end-to-end field service management
Provide an effortless, proactive service experience. The SAP Field Service Management solution empowers technicians to boost customer satisfaction with mobile tools, artificial intelligence (AI), machine learning, and the Internet of Things
- Cloud deployment
- Customer self-service processes
- Simplified scheduling and dispatching
- Real-time analytics and reporting
Key Benefits
Improve first-time fix rates
Deploy mobile technology and AI-based recommendations to quickly locate the best technicians and ensure the right parts are available to avoid repeat visits. Image of gears operating together smoothly, representing integrated workforce management
Harmonize field service processes
Accelerate service execution by integrating front-office and back-office processes and enabling an effective collaboration, while keeping customers informed.
Cut field service costs and increase revenue
Increase customer satisfaction and revenue by boosting productive time, allocating service teams efficiently, and making decisions based on real-time analytics.
